The Supreme Court in the case observed and has directed Ford India Ltd in order to pay an amount of Rs. 42 lakhs as compensation to a consumer who purchased a car which had manufacturing defects. The said issue relates to a Ford Titanium Endeavour 3.4L owned by the consumer.
In the present case, the consumer complaint was filed by the owner before the State Commission wherein it pointed out various defects, which includes oil leakage from the very beginning of the use of the car. It has also been ordered by the State Commission to the company for replacing the engine free of cost and pay 2,000 rupees per day, therefore, it has also been affirmed by the national commission following which Ford India appealed to the Supreme Court.
However, during the pendency of the appeal made before the Supreme Court, thus, the Ford replaced the engine of the car and even after the replacement of engine, the car was not roadworthy. It has been stated by the owner that there being numerous problems in the vehicle which makes smooth driving difficult.
The bench comprising of Justice Surya Kant and Justice Dipankar Datta in the case observed and has directed that the Ford to pay Rs 42 lakhs to the owner. Since an amount of Rs.6 lakhs was already paid by the company following the orders of the State Commission. Therefore, Ford in the case was required to pay an amount of remaining Rs.36 lakhs and in-addition, court also directed them =to pay an amount of 87,000 rupees towards the insurance of the vehicle.
The court while considering the facts and circumstances of the case stated that on the receipt of the amount of Rs 36,87,000, the said owner has to hand over the vehicle to the company.
Ford India directed to pay Rs 42 lakhs to owner of Ford Titanium Endeavour
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